Customer Success Manager

Please note: All official communication regarding this position will come only from email addresses at edconnective.com, edconnective.io, or through our HireHive platform. Any other domains (careers-edconnective.com) or contacts are not affiliated with EdConnective and may be fraudulent.

Why This Role Matters

As a Customer Success Manager at EdConnective, you’ll play a pivotal role in ensuring educators get the support they need to thrive—and that students benefit from stronger instruction. You won’t just manage accounts; you’ll be a strategic partner to K–12 leaders across the country, helping them unlock measurable success with our services.

This is a full-time remote position with occasional travel (up to 15%) to customer sites and industry events across the U.S.

Who We Are

At EdConnective, we believe the most powerful tool in any classroom is the educator. Our mission is to ensure every student thrives by supporting exceptional teacher and leader growth. When educators grow, students win—and our work accelerates that growth every day.

If that excites you, you’re in the right place. We welcome candidates from all backgrounds, experiences, and education levels.

Why You’ll Love EdConnective

• Real Impact, Every Day – Your work will directly improve outcomes for educators and students. Our inboxes are full of stories showing just how transformational this support can be.

• No Gimmicks, Just Great Work – Our customer approach is consultative, thoughtful, and high-integrity. No pressure tactics. No spammy follow-ups.

• Elite Team, Shared Mission – You’ll collaborate with leaders and mentors who’ve helped to build iconic education organizations (Rosetta Stone, EverFi, and others) and you’ll work alongside expert coaches with thousands of years of combined experience.

• Smart Tools, Less Busywork – We use modern tech to automate the tedious and amplify the strategic.

• Work-Life Fit – Unlimited PTO, consistent business hours, and advance notice for travel help protect your time and energy. 

• Strong Compensation & Benefits – Competitive salary, health/vision/dental insurance, 401k, and more.

• Serious About Growth – We invest in you. With a personalized development plan and ongoing learning support, you’ll have room to level up fast.

What You’ll Love To Do:

• Build strong, trusted relationships with K–12 leaders rooted in value, clarity, and results

• Lead onboarding for new customers, ensuring a seamless, confident transition from sale to success

• Monitor customer engagement throughout implementation to ensure timely delivery of services and high-quality educator experiences

• Proactively identify, generate solutions for, and address customer concerns or roadblocks to ensure sustained satisfaction and revenue retention.

• Collaborate with internal teams (e.g., coaching, growth, operations) to customize recruitment and implementation to meet individual school / district contexts

• Analyze data and feedback from coaching engagements to assess program impact, sharing key insights and recommendations with customers to demonstrate value and drive renewal and expansion within accounts.

• Design and deliver regular communications and milestone meetings to highlight progress, emerging trends, and program impact.

• Represent EdConnective at customer meetings, conferences, and events (virtually and in-person), serving as an ambassador of our mission and services

• Maintain accurate and timely customer records, including meeting notes, action items, and usage data, using our CRM, Salesforce, and internal tracking systems

• Create EdConnective advocates by turning happy customers into power users and promoters

What You Bring

• A growth mindset and hunger to improve—fast. Our best team members see every challenge as a learning opportunity.

• Comfort in a fast-moving, ever-evolving environment. You’re adaptable, resourceful, and thrive on change.

• Openness to coaching and feedback. You don’t just welcome coaching—you thrive on it. We model the same reflective mindset we champion for educators.

• 3+ years in customer-facing roles (customer success, account management, or similar)—especially in edtech, education, or services

• A proven ability to connect with and support K–12 leaders effectively

• Sharp project management skills and the ability to juggle competing priorities

• The ability to turn data into decisions — spot trends, surface insights, and show customers the impact that keeps them coming back.

• Tech-savviness and fluency with tools like Salesforce and virtual collaboration platforms

• Self-starter with a collaborative mindset; thrives in a remote work environment with minimal supervision.

• Respect for the work of educators and a personal commitment to their success

• Willingness to travel up to 15% for in-person customer meetings and events across the U.S.

Ready to Join Us?

If you're eager to make a difference and grow your career with a team that values impact over ego, we’d love to meet you. Apply now and help shape the future of educator success.