Educational Success / Support Specialist

Job Title: Success / Support Specialist

Location: Remote - USA

Employment Type: Part Time, remote

Experience: Entry level

Job Description:

We are seeking an entry-level Success / Operations Specialist to join our team. The ideal candidate will be highly organized, detail-oriented, and able to work independently. This is a fully remote, part time position with approximately 5-20 hours per week depending on the time of year.

Responsibilities:

• Assist with case / ticket resolution through our Client Relationship Management software (Salesforce). Case resolution usually entails followup emails and phone calls with both our participants and internal team members.

• Work with team members to identify opportunities to fix the root causes of problems that are most commonly see in our cases / tickets

• Clearly capturing details and status about all active tickets / cases.

• Managing a caseload based on assigned priorities and urgency.

Requirements:

• Strong technology skills and proficiency (or the ability to quickly gain proficiency) with Salesforce, Google Suite, and new applications.

• Excellent communication skills - a large degree of success for this role is being able to effectively connect with participants via the phone.

• Strong organizational and time management skills

• Ability to work independently and as part of a team

If you are a self-starter with a passion for helping other and operations, we encourage you to apply for this exciting opportunity!